Customer satisfaction

    Dear CUSTOMER,

    With the aim of improving our products and better meeting your needs, we are submitting the following questionnaire for your consideration.

    Please indicate your opinion on the aspects listed below by ticking the most appropriate score.


    NB: Fields marked with an asterisk (*) are required.










    Clarity and completeness of offers and communications*

    Any comments:





    Pre-sales consulting*

    Any comments:




    Timing of responses*

    Any comments:




    Value for money*

    Any comments:




    Delivery times*

    Any comments:




    Delivery punctuality*

    Any comments:




    Quality of service: transport*

    Any comments:




    Packaging quality*

    Any comments:




    Professionalism and courtesy in communication from our operators*

    Any comments:




    Expertise and technical support*

    Any comments:




    Timeliness and effectiveness in responding to problems/complaints*

    Any comments:




    Quality of service: accounting*

    Any comments:




    Quality of service: sending certificates*

    Any comments:




    Quality of communication services*

    Any comments:




    Website quality*

    Any comments:




    Catalog quality*

    Any comments:




    What factors led you to choose Zarri as the supplier?*

    altro:




    What would you like to see improved about what Zarri offers?*




    What aspects of Zarri are you satisfied with?*




    If you have specific comments about a particular order,
    Please include your order number and explain your concern in detail:





    We thank you for your contribution: it is thanks to our customers' feedback that we can continuously improve and transform every order into an ever-better experience.